Refund policy
NatureRise — REFUND POLICY
Last Updated: 11/29/2025
At NatureRise, your satisfaction matters. We stand behind the quality of our products and offer a clear, customer-friendly, legally compliant refund policy that protects both you and our business.
Please read the following policy carefully before purchasing or enrolling in a subscription.
1. 90-DAY SATISFACTION GUARANTEE (FIRST ORDER ONLY)
Your first purchase with NatureRise is backed by a 90-day satisfaction guarantee.
This guarantee applies only to your initial order, not to subscription renewals or subsequent purchases.
To qualify:
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The order must be your first order placed with NatureRise
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The refund request must be submitted within 90 days of the delivery date
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Shipping fees are non-refundable
To request a refund:
Email us at: Naturerisehelp@gmail.com
Include your name, order number, and the email used at checkout.
No return required
We do not require you to mail the product back.
Approved refunds will be issued to your original payment method.
Processing fee
A small $5 processing fee will be deducted from refund amounts to help cover handling and payment costs.
2. SUBSCRIPTION RENEWALS ARE NON-REFUNDABLE
Because subscription shipments are prepared and queued automatically:
âś” All subscription renewal charges are final and non-refundable.
✔ There are no prorated refunds. (Option A — the most protective)
âś” *Once a recurring order has processed, it cannot be canceled or refunded.
If you cancel your subscription, the cancellation will apply to future billing cycles only.
3. CANCELLATION POLICY
You may cancel your subscription at anytime by contacting us at:
đź“© Naturerisehelp@gmail.com
Important:
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Cancelations apply going forward
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Canceling does not refund an already-processed subscription order
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You must cancel before your next billing date to avoid renewal charges
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Subscription orders that have processed but not yet shipped remain non-refundable
4. DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect:
Email us within 7 days of delivery at Naturerisehelp@gmail.com with:
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Your order number
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A clear photo of the issue
We will replace the item at no cost or issue store credit at our discretion.
5. LOST PACKAGES
If your shipment is marked “delivered” by USPS but cannot be located:
We will assist with:
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Filing a USPS investigation
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Validating delivery information
After the investigation, replacements or store credits may be issued at our discretion.
6. NON-RETURNABLE / NON-REFUNDABLE ITEMS
The following cannot be refunded or returned:
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Subscription renewal charges
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Shipping fees
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Opened or used products (except under the first-order guarantee)
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Orders requested outside the 90-day window
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Gift cards
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Orders marked “Return to Sender”
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Products returned without authorization
7. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD (IF APPLICABLE)
For EU customers only:
You may cancel your order for any reason within 14 days of receiving it.
Items must be unused, unopened, and in original packaging.
This policy does not apply to subscription renewals.
8. REFUND PROCESSING TIME
Once your refund is approved:
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It will be issued to your original payment method within 10 business days
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Your bank or credit card company may require additional time to post the refund
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If you haven’t received your refund after 15 business days, contact us at:
đź“© Naturerisehelp@gmail.com