Shipping policy

NatureRise — SHIPPING POLICY 

Last Updated: 11/29/2025

This Shipping Policy governs how all orders and subscription shipments are processed and delivered by NatureRise, operated by Atlas Ecommerce Inc. (“we,” “our,” or “us”). By purchasing from us or maintaining a subscription, you acknowledge and agree to the terms below.

This policy is designed to provide maximum legal clarity and protection for both parties.

1. ORDER PROCESSING TIMES (NO GUARANTEES)

We process orders in the order they are received.
Typical processing time is 1–5 business days, but:

Processing times are estimates only and are NOT guaranteed.

Processing may take longer during:

  • Holidays

  • High-volume periods

  • Inventory delays

  • Subscription billing spikes

  • Carrier disruptions

  • Weather events

  • Operational constraints

Processing may take up to 30 business days or longer in rare circumstances.

You agree that extended processing times do not constitute grounds for cancellation, refund, or dispute.

Once an order enters processing, it cannot be canceled, changed, modified, or rerouted, including subscription shipments.

2. SUBSCRIPTION SHIPPING SCHEDULES

We offer recurring shipments on:

  • 1-month cycles (every 30 days)

  • 3-month cycles (every 90 days)

  • 6-month cycles (every 180 days)

When your subscription renews, your order enters the processing queue.

Renewal date ≠ ship date. Renewal triggers processing, not shipping.

Your shipment may take several days — or longer — to process after billing.

Important:

  • Cancelations apply to future renewals only.

  • A renewal charge automatically creates a shipment that cannot be canceled.

  • Delays in shipment do not affect the validity of a billed renewal.

3. SHIPPING CARRIER & ORIGIN

All packages ship from Denver, Colorado, USA via:

đźšš USPS (United States Postal Service)

We reserve the right to use alternate carriers or methods when necessary.

4. SHIPPING DESTINATIONS

We currently ship to U.S. addresses only.

5. DELIVERY TIMEFRAMES (ESTIMATES ONLY)

Once a package is handed to USPS, estimated delivery is:

5–10 business days

However, this is not guaranteed. Delivery may take:

  • Longer than 10 days

  • Up to several weeks

  • Longer during peak seasons or carrier delays

Delivery timelines are determined entirely by USPS and are outside our control.

Delays caused by USPS do not qualify for refunds, disputes, or free replacements.

6. SHIPPING FEES

Shipping costs are shown at checkout.
All shipping fees are non-refundable, including for:

  • Late deliveries

  • Carrier delays

  • Returned shipments

  • Subscription renewals

7. TRACKING INFORMATION

Tracking updates may experience delays or temporary inactivity.
Once a tracking number is issued, USPS is responsible for all delivery updates.

You agree that tracking delays do not constitute grounds for refunds or disputes.

8. ADDRESS ACCURACY & CHANGES

Customers are fully responsible for ensuring accurate shipping details.

Address changes must be submitted at least 72 hours before your next renewal date.

We cannot guarantee address changes submitted after this window.

We are not responsible for:

  • Incorrect addresses

  • Failed deliveries due to customer error

  • “Return to sender” packages

  • Lost packages arising from inaccurate addresses

Returned subscription shipments remain non-refundable.

9. LOST, STOLEN, OR MISSING PACKAGES

A package marked “Delivered” by USPS is considered delivered.

We are not liable for:

  • Packages stolen after delivery

  • Packages delivered to wrong addresses due to customer error

  • Delays in USPS investigations

  • Carrier errors

Lost Package Procedure:

  1. Wait 48 hours after “Delivered” status (USPS often delivers shortly after).

  2. Check with neighbors, front desk, or local post office.

  3. Open a USPS Missing Mail case.

  4. Email us with the USPS case number.

Replacement policy:

We may, at our sole discretion, issue a one-time replacement after USPS completes its investigation.
Refunds for lost or stolen packages are not provided.

10. DAMAGED OR WRONG ITEMS

If your package arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include photos + your order number

We will replace the damaged item or correct the order at our discretion.

We do not provide refunds for damaged items — replacements only.

11. UNDELIVERABLE OR RETURNED PACKAGES

If USPS returns a package as undeliverable or unclaimed:

  • We will notify you

  • You may request reshipment

  • Additional shipping fees will apply

Subscription shipments returned as undeliverable remain non-refundable.

12. SUBSCRIPTION PAUSES, SKIPS & CANCELLATIONS

Pauses, skips, or cancelations apply only to future renewal orders.

Orders already billed or processing will ship as scheduled.

There are no exceptions, refunds, or cancellations for processing orders.

13. FORCE MAJEURE PROTECTION

We are not liable for delays or non-delivery caused by events outside our control, including but not limited to:

  • Carrier disruptions

  • Natural disasters

  • Severe weather

  • Pandemics

  • Labor strikes

  • Civil unrest

  • Government restrictions

  • Supplier issues

  • Warehouse delays

These events do not entitle the customer to refunds or order cancellations.

14. SHIPPING POLICY CHANGES

We may update this Shipping Policy at any time to reflect operational or legal changes.

Continued use of our Services constitutes acceptance of all updates.

15. CONTACT INFORMATION

For shipping questions:

đź“© Naturerisehelp@gmail.com
đź“Ť Atlas Ecommerce Inc.
8 The Green, STE R, Dover, DE 19901, USA